One Inbox, One Reader
Every message sent to Motozmo lands with Rehana Akter, the site’s founder and editor, and the person who writes, commissions, and corrects what you read here. There is no support team and no ticket system. Just email.
Read This First
Three answers that head off the most common emails this inbox gets.
Can a brand pay for a ranking, a review, or a sponsored post?
No. Rankings and reviews are not for sale, at any price, and Motozmo does not publish sponsored posts. A brand can send product information, but it cannot buy a verdict, a position, or a link.
Can you diagnose my bike’s problem by email?
Motozmo publishes guides, not individual diagnoses, and a bike cannot be diagnosed honestly from an email. The Common Issues category is the best starting point, and a local mechanic is the right call for anything safety related: brakes, steering, tires and fuel leaks.
I ordered a product from one of your guides. Can you help with the order?
Motozmo sells nothing, so your order lives with the retailer you bought from. Order tracking, returns and refunds are handled on the retailer’s site. The full list of what sits with them is in What We Can’t Do, below.
Write to us at
contact@motozmo.comThat address is the whole contact system. Motozmo has no contact form, and email is read faster than any social inbox.
What to Write About
Four kinds of mail this inbox exists for.
Corrections
Spotted a wrong specification, a stale price, or a claim a guide gets wrong? Send it in. Corrections are read and acted on. Accuracy is the whole business model here.
Product Questions and Test Suggestions
Choosing between products a guide covers, or want a product put through our test process? Suggestions shape what gets tested and reviewed next. Not everything can be tested, but every suggestion is read.
A Problem With a Guide
A page that won’t load, a link that lands in the wrong place, a table that breaks on your phone: report it. Include a link to the page, plus your device and browser, and the fault is far easier to find.
Business and Partnership Inquiries
Press, partnerships, and other business mail are welcome at the same address. One boundary, stated plainly at the start: rankings and reviews are not for sale, at any price.
What to Expect
Motozmo is a small, independent publication. The inbox is read personally, by the person named above, so replies are written by a human who knows the guides.
It also means no reply time can be promised: some weeks the inbox is answered in days, other weeks riding season and deadlines win. Every message is read; a reply to every message can’t be guaranteed.
What We Can’t Do
Motozmo sells nothing. When you buy through a link here, you buy from Amazon or the retailer, so anything about that order belongs to them, not to us. We can’t:
- Track an order, or tell you where a parcel is
- Handle returns, refunds, or exchanges
- Provide product support, spare parts, or warranty service
For an order you placed, use the contact and help directions on the Amazon or retailer site; that is where your order lives. For a fault with a product itself, the manufacturer’s warranty support is the route that can fix it.
Who Runs This Site?
If you’d rather know who you’re writing to first, the About page covers who Rehana is, what Motozmo publishes, and how the site is run.